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N.B. Fields marked with an asterisk (*) are mandatory.
* What is your first name?
* What is your last name?
* What is your phone number?
What is your email address?
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* What is your province?
Choose a province
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland
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Nova Scotia
Nunavut
Ontario
Prince Edward Island
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* What is your postal code?
1.
For which type of insurance are you using Dale Parizeau Morris Mackenzie services?
Home and auto
Commercial
Life and related products
Group
Professional liability
Directors and Officers
2. Please indicate your level of satisfaction for each aspect of our service (check the appropriate box) :
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Don’t know
Friendliness and efficiency of the receptionists
Courtesy of the broker/advisor
Professional competency of the broker/advisor
Business hours
Clarity of explanations
Availability of the broker/advisor
Timeliness in returning phone calls
Speed or service in general
Billing accuracy and clarity
Ease of payment
Degree of understanding of your needs
Yes
No
3.
During the past year, did you review and update your insurance coverage with your broker/advisor?
4.
Were your insurance policy coverages and exclusions explained to you?
5.
Do you feel that your call is important to us?
6.
Do you feel that you receive your policies and endorsements within reasonable time?
7.
Do you feel well protected by your insurance policies?
8.
Are you aware that Dale Parizeau Morris Mackenzie offers all types of insurance? (home and auto, life, commercial, etc.)
9.
On a scale of 0 to 10 (the most favourable being 10) would you recommend our services to a friend, family member or colleague?
0
1
2
3
4
5
6
7
8
9
10
0 = I would never recommend the services of Dale Parizeau Morris Mackenzie
10= I would recommend with confidence the services of Dale Parizeau Morris Mackenzie
10.
What can we do to improve our services?
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